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Monday to Friday from 9am to 18pm
Av. Ivens, n 1-A 2610-268
2610-055 Alfragide
2610-055 Alfragide
OWNERSHIP OF THE ONLINE STORE, BEST BEAUTY, LDA
The official website for the Glimera brand, located at www.glimera.com, is owned by Best Beauty, lda. Best Beauty, lda, situated at Av. Ivens No. 1-B in Alfragide, Portugal, holds a share capital of €10,000 and commercial registration number 516840525. Dr. Augusto Castro oversees the Technical Direction of the store.
CONTACT AND CUSTOMER SUPPORT
For further details, reach out to Best Beauty, lda via email at help@glimera.com. Alternatively, contact us by phone, Monday to Friday, between 10:00 am and 5:00 pm (GMT), at +351 934004444.
PURPOSE AND APPLICATION RANGE
3.1. These General Terms and Conditions of Sale exclusively govern online purchases made through the Best Beauty, lda online store, between the buyer ("Customer") and Best Beauty, lda as the seller. These terms apply to all visitors to the wayfarma.com website and any commercial transactions conducted via this online store.
3.2. Browsing the website and purchasing products on wayfarma.com implies acceptance of these general terms and conditions.
3.3. "Customer," "User," or "Buyer" refers to any individual purchasing products from the Glimera online store.
3.4. Best Beauty, lda retains the right to alter these terms and conditions without prior notice, and to modify product information, prices, promotions, commercial terms, and services at any time. Updates will be posted on the website wayfarma.com.
3.5. Best Beauty, lda reserves the right not to process orders from users who do not agree to the general terms of sale set by the "Seller" (Best Beauty, lda).
3.6. The "Customer" must provide accurate contact information to Best Beauty, lda. The "Customer" consents to Best Beauty, lda using this data for necessary communication purposes.
DETAILS REGARDING GLIMERA ONLINE STORE CONTENT
4.1. The website www.glimera.com is designed for personal use exclusively. Reproducing, transferring, distributing, or storing the contents of Best Beauty, lda's online store without prior written authorization is prohibited, unless for strictly personal use.
4.2. Introducing links from our website for commercial purposes or without prior authorization from Best Beauty, lda is strictly prohibited. Unauthorized, excessive use of the domain www.glimera.com may result in legal action by Best Beauty, lda.
4.3. When encountering links on other websites offering access to www.glimera.com or references to the Best Beauty, lda online store, note that Best Beauty, lda is not liable for those links, pages, or their content.
4.4. Best Beauty, lda commits to ensuring error-free information on www.glimera.com. Any identified errors will be rectified promptly.
4.5. Contractual information, article details, email communications, and sales formalization are all provided in English. However, expressions specific to health products might be an exception.
COMMERCIAL POLICY
5.1. In case the information provided does not align with the product's features, the Customer holds the right to terminate the purchase agreement as per relevant legal provisions.
5.2. Photographs showcased on the website are for illustrative purposes only. For comprehensive insights into the sold products, careful review of accessible information and/or consulting the brand/supplier's website is recommended.
5.3. Prices and product specifications remain subject to change without prior notice.
5.4. Confirming a purchase order or placing an order signifies the "Buyer's" acknowledgment and acceptance of the Terms and Conditions of Sale on the website www.glimera.com.
5.5. All records kept by Best Beauty, lda stand as evidence of transactions between Best Beauty, lda and the Customer. It is the responsibility of Best Beauty, lda to archive the electronic document formalizing the contract and guarantee its accessibility.
CUSTOMER AND USER RESPONSIBILITIES
6.1. Every visitor to www.glimera.com commits to comply with and respect these general conditions, including the ensuing obligations:
6.1.1. The introduction, storage, or dissemination of defamatory, obscene, offensive, xenophobic, or content that breaches fundamental legal principles and public order through the www.glimera.com website is prohibited.
6.1.2. Safeguarding and not disclosing their website login password to prevent unauthorized access to their account and personal data.
6.1.3. Avoiding the use of false identities.
6.1.4. Furnishing accurate personal data and addresses to Best Beauty, lda for proper order processing.
6.2. The "Customer" is exclusively accountable for the precision of personal data shared with Best Beauty, lda and commits to swiftly update any changes through their Registration Account on www.glimera.com.
6.3. Best Beauty, lda absolves itself from any liability in case of order processing delays or impossibility resulting from errors or inadequate data provided by the "Customer."
ORDER PLACEMENT ONLINE
7.1. Placing an order on www.glimera.com requires a valid and frequently used email account for the "User." Customer registration is not obligatory but recommended for tracking purchase history and accessing discount coupons and other advantages. To make a purchase, add desired products to the virtual shopping cart and follow the purchase process steps for successful completion. Registration can also occur during the purchase process if applicable.
7.2. Steps for placing an order on www.glimera.com:
Explore Glimera’s online store pages and select desired products.
Add chosen products to the Shopping Cart using the "Add" or "Add to Cart" button.
When all products are chosen, click "Checkout" in the cart.
Fill out a simple form with personal information (accurately enter address and tax identification number if applicable).
Choose shipping and payment method.
Review the order.
Proceed to payment to confirm.
You'll receive an order confirmation email.
The purchase process concludes with confirmed order status.
7.3. Upon purchase completion, an automatic email with transaction confirmation and order summary will be sent. It's advisable to download this copy for future reference. The summary will also be accessible on your account page. If data is incorrect, promptly request changes or even cancel the purchase.
7.4. If payment isn't confirmed or compliance with these General Conditions of Sale is lacking, Best Beauty, lda reserves the right to refuse or cancel your order partially or completely, even after automatic confirmation.
PRODUCT AVAILABILITY AND ORDER STATUS
8.1. Glimera processes customer orders after confirming payment. Please note that item availability isn't guaranteed until processing begins.
8.2. While placing an order, you'll receive information about estimated shipment or product availability dates. Shipment times might vary based on the delivery destination. During peak e-commerce periods (e.g., Black Friday, Christmas), delivery times could deviate from estimates. For informed shopping, consider this during purchases.
8.3. Glimera ships orders exclusively on business days, excluding weekends and holidays from delivery time estimates. Delays in item shipment compared to provided estimates don't qualify for compensation.
8.4. Order fulfillment depends on product availability. Glimera strives to list in-stock items on the website. However, Glimera reserves the right to decline or cancel confirmed orders for products that are out of stock. Upon product unavailability, Glimera will promptly notify the "Customer" about order cancellation (partial or complete). The buyer can choose a refund or receive credit for future website purchases as per preference.
9. ORDER CONFIRMATION OR CANCELLATION
9.1. Orders placed on glimera.com for delivery by mail or courier will only be considered confirmed and processed after successful payment.
9.2. If the products ordered on glimera.com are no longer available at the time of your last access to the site, despite receiving confirmation of the order, or when Best Beauty, lda receives your request, Best Beauty, lda will promptly notify the "User" about their unavailability.
9.3. In the event that an order and its payment have been made for products that have subsequently become unavailable, Best Beauty, lda will reimburse or credit the funds paid for the unavailable items.
9.4. Best Beauty, lda retains the right to decline any order, irrespective of the reason, and is relieved of responsibility for any associated damages or costs. Additionally, the right to cancel any purchase remains with Best Beauty, lda, even if it has previously been accepted or confirmed by Best Beauty, lda, particularly in the following circumstances:
The information on the invoice is inaccurate or cannot be verified.
The order is flagged by the website's Security Systems as an inaccurate, irregular, or potentially fraudulent order.
Payment for the order is not received within 2 business days after order submission.
Delivery to the address provided by the "User" is not feasible.
If it is determined that the "Buyer" lacked the capacity to engage in that transaction.
In the event that an error in the presentation of the price of the product(s) is identified.
PAYMENT CONDITIONS AND SECURITY GUARANTEES
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
OWNERSHIP OF THE ONLINE STORE, BEST BEAUTY, LDA
The official website for the Glimera brand, located at www.glimera.com, is owned by Best Beauty, lda. Best Beauty, lda, situated at Av. Ivens No. 1-B in Alfragide, Portugal, holds a share capital of €10,000 and commercial registration number 516840525. Dr. Augusto Castro oversees the Technical Direction of the store.
CONTACT AND CUSTOMER SUPPORT
For further details, reach out to Best Beauty, lda via email at help@glimera.com. Alternatively, contact us by phone, Monday to Friday, between 10:00 am and 5:00 pm (GMT), at +351 934004444.
PURPOSE AND APPLICATION RANGE
3.1. These General Terms and Conditions of Sale exclusively govern online purchases made through the Best Beauty, lda online store, between the buyer ("Customer") and Best Beauty, lda as the seller. These terms apply to all visitors to the wayfarma.com website and any commercial transactions conducted via this online store.
3.2. Browsing the website and purchasing products on wayfarma.com implies acceptance of these general terms and conditions.
3.3. "Customer," "User," or "Buyer" refers to any individual purchasing products from the Glimera online store.
3.4. Best Beauty, lda retains the right to alter these terms and conditions without prior notice, and to modify product information, prices, promotions, commercial terms, and services at any time. Updates will be posted on the website wayfarma.com.
3.5. Best Beauty, lda reserves the right not to process orders from users who do not agree to the general terms of sale set by the "Seller" (Best Beauty, lda).
3.6. The "Customer" must provide accurate contact information to Best Beauty, lda. The "Customer" consents to Best Beauty, lda using this data for necessary communication purposes.
DETAILS REGARDING GLIMERA ONLINE STORE CONTENT
4.1. The website www.glimera.com is designed for personal use exclusively. Reproducing, transferring, distributing, or storing the contents of Best Beauty, lda's online store without prior written authorization is prohibited, unless for strictly personal use.
4.2. Introducing links from our website for commercial purposes or without prior authorization from Best Beauty, lda is strictly prohibited. Unauthorized, excessive use of the domain www.glimera.com may result in legal action by Best Beauty, lda.
4.3. When encountering links on other websites offering access to www.glimera.com or references to the Best Beauty, lda online store, note that Best Beauty, lda is not liable for those links, pages, or their content.
4.4. Best Beauty, lda commits to ensuring error-free information on www.glimera.com. Any identified errors will be rectified promptly.
4.5. Contractual information, article details, email communications, and sales formalization are all provided in English. However, expressions specific to health products might be an exception.
COMMERCIAL POLICY
5.1. In case the information provided does not align with the product's features, the Customer holds the right to terminate the purchase agreement as per relevant legal provisions.
5.2. Photographs showcased on the website are for illustrative purposes only. For comprehensive insights into the sold products, careful review of accessible information and/or consulting the brand/supplier's website is recommended.
5.3. Prices and product specifications remain subject to change without prior notice.
5.4. Confirming a purchase order or placing an order signifies the "Buyer's" acknowledgment and acceptance of the Terms and Conditions of Sale on the website www.glimera.com.
5.5. All records kept by Best Beauty, lda stand as evidence of transactions between Best Beauty, lda and the Customer. It is the responsibility of Best Beauty, lda to archive the electronic document formalizing the contract and guarantee its accessibility.
CUSTOMER AND USER RESPONSIBILITIES
6.1. Every visitor to www.glimera.com commits to comply with and respect these general conditions, including the ensuing obligations:
6.1.1. The introduction, storage, or dissemination of defamatory, obscene, offensive, xenophobic, or content that breaches fundamental legal principles and public order through the www.glimera.com website is prohibited.
6.1.2. Safeguarding and not disclosing their website login password to prevent unauthorized access to their account and personal data.
6.1.3. Avoiding the use of false identities.
6.1.4. Furnishing accurate personal data and addresses to Best Beauty, lda for proper order processing.
6.2. The "Customer" is exclusively accountable for the precision of personal data shared with Best Beauty, lda and commits to swiftly update any changes through their Registration Account on www.glimera.com.
6.3. Best Beauty, lda absolves itself from any liability in case of order processing delays or impossibility resulting from errors or inadequate data provided by the "Customer."
ORDER PLACEMENT ONLINE
7.1. Placing an order on www.glimera.com requires a valid and frequently used email account for the "User." Customer registration is not obligatory but recommended for tracking purchase history and accessing discount coupons and other advantages. To make a purchase, add desired products to the virtual shopping cart and follow the purchase process steps for successful completion. Registration can also occur during the purchase process if applicable.
7.2. Steps for placing an order on www.glimera.com:
Explore Glimera’s online store pages and select desired products.
Add chosen products to the Shopping Cart using the "Add" or "Add to Cart" button.
When all products are chosen, click "Checkout" in the cart.
Fill out a simple form with personal information (accurately enter address and tax identification number if applicable).
Choose shipping and payment method.
Review the order.
Proceed to payment to confirm.
You'll receive an order confirmation email.
The purchase process concludes with confirmed order status.
7.3. Upon purchase completion, an automatic email with transaction confirmation and order summary will be sent. It's advisable to download this copy for future reference. The summary will also be accessible on your account page. If data is incorrect, promptly request changes or even cancel the purchase.
7.4. If payment isn't confirmed or compliance with these General Conditions of Sale is lacking, Best Beauty, lda reserves the right to refuse or cancel your order partially or completely, even after automatic confirmation.
PRODUCT AVAILABILITY AND ORDER STATUS
8.1. Glimera processes customer orders after confirming payment. Please note that item availability isn't guaranteed until processing begins.
8.2. While placing an order, you'll receive information about estimated shipment or product availability dates. Shipment times might vary based on the delivery destination. During peak e-commerce periods (e.g., Black Friday, Christmas), delivery times could deviate from estimates. For informed shopping, consider this during purchases.
8.3. Glimera ships orders exclusively on business days, excluding weekends and holidays from delivery time estimates. Delays in item shipment compared to provided estimates don't qualify for compensation.
8.4. Order fulfillment depends on product availability. Glimera strives to list in-stock items on the website. However, Glimera reserves the right to decline or cancel confirmed orders for products that are out of stock. Upon product unavailability, Glimera will promptly notify the "Customer" about order cancellation (partial or complete). The buyer can choose a refund or receive credit for future website purchases as per preference.
9. ORDER CONFIRMATION OR CANCELLATION
9.1. Orders placed on glimera.com for delivery by mail or courier will only be considered confirmed and processed after successful payment.
9.2. If the products ordered on glimera.com are no longer available at the time of your last access to the site, despite receiving confirmation of the order, or when Best Beauty, lda receives your request, Best Beauty, lda will promptly notify the "User" about their unavailability.
9.3. In the event that an order and its payment have been made for products that have subsequently become unavailable, Best Beauty, lda will reimburse or credit the funds paid for the unavailable items.
9.4. Best Beauty, lda retains the right to decline any order, irrespective of the reason, and is relieved of responsibility for any associated damages or costs. Additionally, the right to cancel any purchase remains with Best Beauty, lda, even if it has previously been accepted or confirmed by Best Beauty, lda, particularly in the following circumstances:
The information on the invoice is inaccurate or cannot be verified.
The order is flagged by the website's Security Systems as an inaccurate, irregular, or potentially fraudulent order.
Payment for the order is not received within 2 business days after order submission.
Delivery to the address provided by the "User" is not feasible.
If it is determined that the "Buyer" lacked the capacity to engage in that transaction.
In the event that an error in the presentation of the price of the product(s) is identified.
10. PAYMENT CONDITIONS AND SECURITY GUARANTEES
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
11. SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
12. OWNERSHIP RESERVATION OF MARKETED PRODUCTS
12.1. Best Beauty, lda retains ownership of all products on the website until it has received full payment for the order.
13. PRICES
13.2. The total price indicated at the conclusion of the purchasing process includes shipping/delivery costs. Prices are provided upon order confirmation and can be printed or downloaded for future reference.
13.4. Prices are initially quoted in USD by default, and any alteration in the country and delivery location may affect prices due to transportation expenses.
14. QUALITY AND WARRANTY
14.1. Glimera exclusively offers quality and authentic products on glimera.com, and we never engage in the sale of second-hand items, defective merchandise, or products of substandard quality compared to prevailing market standards.
14.2. It is important to note that the products available on glimera.com may not precisely correspond to the final product in terms of displayed images and colors, primarily due to variations in internet browsers and monitors used. Additionally, manufacturers may tailor products differently for each market.
15. PRODUCT SHIPPING AND DELIVERY
15.1. Products ordered from the Glimera online store will be shipped and delivered on business days, specifically from Monday to Friday.
15.2. We can only ensure successful delivery of an order if the shipping address provided by the User is accurate.
16. SHIPPING COSTS
16.1. Shipping expenses associated with your order will be invoiced per order, meaning that if you order multiple items, you will only incur shipping expenses once.
16.2. Shipping fees are calculated per order, and the precise shipping fee is contingent upon the country and delivery location, as well as the weight of the parcel and the total purchase amount.
16.3. Free Shipping is applicable exclusively to orders with a maximum weight of 2.5kg.
16.4. The Buyer should thoroughly inspect the packaging and received products for any damages. In the event of any damaged products, they should promptly contact Glimera within a maximum of 24 hours via email (orders@glimera.com) or the support line.
17. ORDER DELIVERY TIMES
17.1. Once your order is registered, payment is confirmed, and all items within your order are available, Glimera commits to shipping the order.
17.2. The delivery time following dispatch hinges on the destination country and the chosen shipping method. The estimated delivery time is provided on the checkout page during the order placement and is subsequently confirmed in the shipping confirmation email. It's important to note that this timeframe does not encompass any potential delays stemming from customs inspections at the destination.
During specific exceptional periods marked by increased e-commerce activity (e.g., Black Friday, Christmas, and holidays), delivery periods may deviate from the estimates. To ensure that your expectations are met, we advise taking this information into account when making your purchases.
17.3. Any deviations in the shipping timeline compared to the estimated dates do not entitle the customer to any form of compensation.
18. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
18.1. If, for any reason, your order doesn't meet your expectations, you have the legally established right to withdraw from the contract within 14 days. To exercise this right, you must return the products to our facilities.
18.2. The withdrawal period expires 14 days after the date the customer or a third party (excluding the carrier) indicated by the customer receives the order. To exercise the right of withdrawal, you can contact us through our email orders@glimera.com, our social media channels (Facebook or Instagram), or any other means that can serve as proof of your decision to withdraw from the contract, through an unambiguous statement. If you wish, you can use the standard withdrawal form at the end of this page. To comply with the withdrawal period, it is sufficient to send your communication before the withdrawal period expires.
18.3. After contacting us to inform us of your intention to exercise your right of withdrawal, you will receive instructions on how to proceed with the product return. Under no circumstances should you send the items without prior contact, as they will not be considered for return. After contacting us and receiving the return instructions, you must send the item properly packaged and in the conditions described below to our address:
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any returned items must meet the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
b) In the case of promotional packs or gift sets, both the outer packaging and the products inside must be intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
c) Returns are not accepted for the following products: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and others that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
18.4. When processing the return or refund, reimbursements or credits (for online purchases) will be made for the total value of the order (products plus shipping expenses), except for international orders, where only the value of the products will be refunded or credited, excluding shipping fees. The shipping costs to our address are borne by the customer, except for customers affected by transportation issues or product defects. In these cases, the shipping costs will be covered by Glimera. The refund will only be processed after the product arrives at our facilities and the verification of its condition and compliance with the above-mentioned conditions is carried out. This verification is performed as soon as the products arrive at our facilities, and the amount is refunded within 48 hours. If the products do not meet the aforementioned requirements for return, the discrepancies found will be communicated to the customer via email, with photographic evidence, within 24 hours of receiving the products at our facilities.
18.5. If it is a partial return (one or more products from an order but not the entire order), only the corresponding value of the returned product(s) will be refunded, and the aforementioned conditions apply to everything else.
19. PRODUCT EXCHANGES
19.1. If, for any reason, a product does not meet your expectations, you have the option to proceed with its exchange within 14 days after receiving the order, either by the customer or a third party (excluding the carrier) designated by the customer. To initiate this process, you must return the products to our facilities.
19.2. To facilitate an exchange, you can reach out to us through our email orders@glimera.com, via social media platforms (Facebook or Instagram), or any other method that can serve as evidence of your decision through an unequivocal statement. Additionally, please specify the item you wish to exchange and provide a reason for the exchange.
19.3. Upon contacting us to express your intent to exchange the product, you will receive instructions on how to proceed with the process. It is vital that you do not send the item without prior contact, as it will not be considered for exchange. After contacting us and receiving the exchange instructions, you must send the item, properly packaged and meeting the conditions described below, to our address:
V Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any exchange of items must adhere to the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. Should the packaging be damaged, or if the items exhibit obvious signs of use, we cannot accept the exchange.
b) In the case of promotional packs or gift sets, both the outer packaging and the products within must remain intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or if the items show obvious signs of use, we cannot accept the exchange.
c) Exchanges are not applicable to the following product categories: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and any additional products that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
19.4. If you wish to exchange a product, both the shipping costs to our address and the corresponding value of the shipping fees for the new product are the responsibility of the customer, unless transportation issues or product defects have affected the customer. In such cases, the costs will be covered by Glimera. The exchange will only be processed after the product arrives at our facilities, undergoes verification for compliance with the above-mentioned conditions, and the corresponding payment for the shipping fees of the new product is settled. This verification occurs immediately upon the product's arrival at our facilities. If the product does not meet the specified requirements for exchange, any discrepancies found will be conveyed to the customer via email, complete with photographic evidence, within 24 hours of its receipt at our facilities.
20. ORDER CANCELLATION
20.1. Prior to shipment, the "Buyer" retains the option to cancel the order of products. In the event the "User" places an order and wishes to cancel it, they should first check the status of the order through the "My Account" menu, situated in the upper right corner of the main page of the glimera.com website, by selecting "Order History." If the status of the respective order is "Pending" or "Paid," then it can be canceled. To initiate the cancellation process, the "User" must contact our Customer Support Service via our email orders@glimera.com as a means of formal proof and request the cancellation of their order.
20.2. In the event of a successful cancellation request, the customer will receive an email notification confirming the decision, and the cancellation will be processed without any cost to the customer. If the order has already been paid for, the refund of the amount paid will be processed within 72 hours.
20.3. In cases of partial cancellation (when one or more products from an order are canceled, but not the entire order), if the total order value falls below the current amount required for free shipping due to this partial cancellation, the customer will be notified that they must cover the shipping fees for the order. If the customer still wishes to proceed with the order, the shipping fees will be deducted from the refund amount.
20.4. If the cancellation request is deemed impossible because the order has already been shipped, the products will be dispatched to the "Buyer" who, should they still wish to cancel the order, must proceed with the return following the conditions outlined in Article 18 of this document.
20.5. Once the return is confirmed and the product is received at Glimera's headquarters, the refund will be processed within 72 hours.
21. CONDITIONS APPLICABLE TO PROMOTIONAL CODES (DISCOUNT COUPONS)
21.1. When used in accordance with the established rules, a promotional code or discount coupon entitles the user to a promotion, discount, or offer on the purchase of a specific product or a set of products during the period indicated or associated with the code or promotional campaign.
21.2. Promotional codes are personal and non-transferable, and they can only be utilized for online purchases made on the website. Selling, exchanging, or gifting a promotional code is strictly prohibited. Customers with promotional codes are not permitted to publish or make these codes available on any website or other public platform for the purposes of offering, gifting, selling, or exchanging. The use of promotional codes for commercial gain is also prohibited.
21.3. The use of a promotional code is restricted to one use per product and/or per order. Promotional codes cannot be combined with other promotions, special offers, or company protocols.
21.4. Promotional codes hold no cash value and are not subject to exchange for cash. They will not be reissued or refunded.
21.5. Without prejudice to any other rights, Glimera reserves the right to promptly invalidate a promotional code if there is suspicion of the code being used in violation of the conditions outlined above.
22. VALIDITY OF PROMOTIONS OR COMMERCIAL CAMPAIGNS
22.1. Promotional offers or commercial campaigns featured on the glimera.com website hold validity solely for the duration and as per the conditions specified in the description of each promoted item.
22.2. In the event of returning or exchanging items acquired during commercial campaigns or promotions, only the amount genuinely expended on the product that the user seeks to return or exchange shall be subject to credit or refund.
23. LIABILITY
23.1. Glimera assumes responsibility for damages incurred by the "Buyer" solely in situations where such damages arise from violations traceable to Glimera's contractual commitments to the "Consumer," or if liability arises from applicable legal provisions.
23.2. Glimera cannot be held accountable for damages incurred by the "Buyer" due to the inappropriate use of our products.
23.3. Glimera is not liable for damages stemming from inaccurate information found on the website or on the product itself.
23.4. All products retailed by Glimera comply with Portuguese and community legal regulations.
23.5. Glimera absolves itself of any responsibility in the event of violations of the laws of the country where the order is dispatched. It is incumbent upon the customer to verify with local authorities the requirements for importing or using the products they intend to order.
24. INTELLECTUAL AND INDUSTRIAL PROPERTY
24.1. All texts, comments, artworks, illustrations, images, and photographs reproduced or presented on the glimera.com website are rigorously safeguarded by copyright laws and worldwide intellectual property rights.
24.2. In alignment with the Intellectual Property Code, the utilization of information for personal purposes is permitted, barring contrary provisions or more restrictive clauses delineated in the aforementioned code.
24.3. The total or partial reproduction or depiction of the glimera.com website or its constituent elements is categorically prohibited.
24.4. The trade names, trademarks, and distinctive insignias showcased on the glimera.com website enjoy protection under the purview of pertinent industrial property laws. The reproduction or representation of any of these distinctive signs, either wholly or in part, is strictly forbidden and necessitates prior written consent from the proprietor of the Glimera brand.
24.5. If the "User" intends to utilize information or materials from the site, they must secure prior written authorization from Glimera.
25. APPLICABLE LAW
25.1. These Terms and Conditions, as well as any conflicts arising from or associated with these general conditions, encompassing their validity, the usage of the glimera.com website, or any purchases therein, shall be subject to Portuguese law.
25.2. In the event of a dispute pertaining to the interpretation or execution of these Terms and Conditions, Glimera and the "Buyer" commit to seek an equitable and fitting amicable resolution within a maximum span of 60 (sixty) days from the receipt of the correspondence initiated for this purpose by any of the involved parties.
25.3. In the absence of an amicable resolution as per the provisions of the preceding paragraph and in cases of non-compliance with these Terms and Conditions, both PARTIES nominate the Civil Court of Lisbon as the competent judicial authority, with explicit relinquishment of any alternative jurisdiction.
26. AMENDMENT OF TERMS AND CONDITIONS
26.1. Glimera retains the right to modify these Terms and Conditions at any juncture. The "Buyer" remains governed by the principles and terms prevailing at the time of their order, except in instances where the law or competent authority mandates alterations.
RESOLUTION FORM TEMPLATE
(Complete and return this form only if you wish to rescind the contract)
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide
Portugal
To Glimera
(email: help@glimera.com)
I hereby notify you of my intent to rescind my sales contract for the following items: (list the names of the items to be returned)
Order number:
Received on:
Consumer's name:
Consumer's address:
Consumer's signature (only if this form is provided in paper format):
Date:
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
11. SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
12. OWNERSHIP RESERVATION OF MARKETED PRODUCTS
12.1. Best Beauty, lda retains ownership of all products on the website until it has received full payment for the order.
13. PRICES
13.2. The total price indicated at the conclusion of the purchasing process includes shipping/delivery costs. Prices are provided upon order confirmation and can be printed or downloaded for future reference.
13.4. Prices are initially quoted in USD by default, and any alteration in the country and delivery location may affect prices due to transportation expenses.
14. QUALITY AND WARRANTY
14.1. Glimera exclusively offers quality and authentic products on glimera.com, and we never engage in the sale of second-hand items, defective merchandise, or products of substandard quality compared to prevailing market standards.
14.2. It is important to note that the products available on glimera.com may not precisely correspond to the final product in terms of displayed images and colors, primarily due to variations in internet browsers and monitors used. Additionally, manufacturers may tailor products differently for each market.
15. PRODUCT SHIPPING AND DELIVERY
15.1. Products ordered from the Glimera online store will be shipped and delivered on business days, specifically from Monday to Friday.
15.2. We can only ensure successful delivery of an order if the shipping address provided by the User is accurate.
16. SHIPPING COSTS
16.1. Shipping expenses associated with your order will be invoiced per order, meaning that if you order multiple items, you will only incur shipping expenses once.
16.2. Shipping fees are calculated per order, and the precise shipping fee is contingent upon the country and delivery location, as well as the weight of the parcel and the total purchase amount.
16.3. Free Shipping is applicable exclusively to orders with a maximum weight of 2.5kg.
16.4. The Buyer should thoroughly inspect the packaging and received products for any damages. In the event of any damaged products, they should promptly contact Glimera within a maximum of 24 hours via email (orders@glimera.com) or the support line.
17. ORDER DELIVERY TIMES
17.1. Once your order is registered, payment is confirmed, and all items within your order are available, Glimera commits to shipping the order.
17.2. The delivery time following dispatch hinges on the destination country and the chosen shipping method. The estimated delivery time is provided on the checkout page during the order placement and is subsequently confirmed in the shipping confirmation email. It's important to note that this timeframe does not encompass any potential delays stemming from customs inspections at the destination.
During specific exceptional periods marked by increased e-commerce activity (e.g., Black Friday, Christmas, and holidays), delivery periods may deviate from the estimates. To ensure that your expectations are met, we advise taking this information into account when making your purchases.
17.3. Any deviations in the shipping timeline compared to the estimated dates do not entitle the customer to any form of compensation.
18. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
18.1. If, for any reason, your order doesn't meet your expectations, you have the legally established right to withdraw from the contract within 14 days. To exercise this right, you must return the products to our facilities.
18.2. The withdrawal period expires 14 days after the date the customer or a third party (excluding the carrier) indicated by the customer receives the order. To exercise the right of withdrawal, you can contact us through our email orders@glimera.com, our social media channels (Facebook or Instagram), or any other means that can serve as proof of your decision to withdraw from the contract, through an unambiguous statement. If you wish, you can use the standard withdrawal form at the end of this page. To comply with the withdrawal period, it is sufficient to send your communication before the withdrawal period expires.
18.3. After contacting us to inform us of your intention to exercise your right of withdrawal, you will receive instructions on how to proceed with the product return. Under no circumstances should you send the items without prior contact, as they will not be considered for return. After contacting us and receiving the return instructions, you must send the item properly packaged and in the conditions described below to our address:
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any returned items must meet the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
b) In the case of promotional packs or gift sets, both the outer packaging and the products inside must be intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
c) Returns are not accepted for the following products: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and others that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
18.4. When processing the return or refund, reimbursements or credits (for online purchases) will be made for the total value of the order (products plus shipping expenses), except for international orders, where only the value of the products will be refunded or credited, excluding shipping fees. The shipping costs to our address are borne by the customer, except for customers affected by transportation issues or product defects. In these cases, the shipping costs will be covered by Glimera. The refund will only be processed after the product arrives at our facilities and the verification of its condition and compliance with the above-mentioned conditions is carried out. This verification is performed as soon as the products arrive at our facilities, and the amount is refunded within 48 hours. If the products do not meet the aforementioned requirements for return, the discrepancies found will be communicated to the customer via email, with photographic evidence, within 24 hours of receiving the products at our facilities.
18.5. If it is a partial return (one or more products from an order but not the entire order), only the corresponding value of the returned product(s) will be refunded, and the aforementioned conditions apply to everything else.
19. PRODUCT EXCHANGES
19.1. If, for any reason, a product does not meet your expectations, you have the option to proceed with its exchange within 14 days after receiving the order, either by the customer or a third party (excluding the carrier) designated by the customer. To initiate this process, you must return the products to our facilities.
19.2. To facilitate an exchange, you can reach out to us through our email orders@glimera.com, via social media platforms (Facebook or Instagram), or any other method that can serve as evidence of your decision through an unequivocal statement. Additionally, please specify the item you wish to exchange and provide a reason for the exchange.
19.3. Upon contacting us to express your intent to exchange the product, you will receive instructions on how to proceed with the process. It is vital that you do not send the item without prior contact, as it will not be considered for exchange. After contacting us and receiving the exchange instructions, you must send the item, properly packaged and meeting the conditions described below, to our address:
V Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any exchange of items must adhere to the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. Should the packaging be damaged, or if the items exhibit obvious signs of use, we cannot accept the exchange.
b) In the case of promotional packs or gift sets, both the outer packaging and the products within must remain intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or if the items show obvious signs of use, we cannot accept the exchange.
c) Exchanges are not applicable to the following product categories: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and any additional products that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
19.4. If you wish to exchange a product, both the shipping costs to our address and the corresponding value of the shipping fees for the new product are the responsibility of the customer, unless transportation issues or product defects have affected the customer. In such cases, the costs will be covered by Glimera. The exchange will only be processed after the product arrives at our facilities, undergoes verification for compliance with the above-mentioned conditions, and the corresponding payment for the shipping fees of the new product is settled. This verification occurs immediately upon the product's arrival at our facilities. If the product does not meet the specified requirements for exchange, any discrepancies found will be conveyed to the customer via email, complete with photographic evidence, within 24 hours of its receipt at our facilities.
20. ORDER CANCELLATION
20.1. Prior to shipment, the "Buyer" retains the option to cancel the order of products. In the event the "User" places an order and wishes to cancel it, they should first check the status of the order through the "My Account" menu, situated in the upper right corner of the main page of the glimera.com website, by selecting "Order History." If the status of the respective order is "Pending" or "Paid," then it can be canceled. To initiate the cancellation process, the "User" must contact our Customer Support Service via our email orders@glimera.com as a means of formal proof and request the cancellation of their order.
20.2. In the event of a successful cancellation request, the customer will receive an email notification confirming the decision, and the cancellation will be processed without any cost to the customer. If the order has already been paid for, the refund of the amount paid will be processed within 72 hours.
20.3. In cases of partial cancellation (when one or more products from an order are canceled, but not the entire order), if the total order value falls below the current amount required for free shipping due to this partial cancellation, the customer will be notified that they must cover the shipping fees for the order. If the customer still wishes to proceed with the order, the shipping fees will be deducted from the refund amount.
20.4. If the cancellation request is deemed impossible because the order has already been shipped, the products will be dispatched to the "Buyer" who, should they still wish to cancel the order, must proceed with the return following the conditions outlined in Article 18 of this document.
20.5. Once the return is confirmed and the product is received at Glimera's headquarters, the refund will be processed within 72 hours.
21. CONDITIONS APPLICABLE TO PROMOTIONAL CODES (DISCOUNT COUPONS)
21.1. When used in accordance with the established rules, a promotional code or discount coupon entitles the user to a promotion, discount, or offer on the purchase of a specific product or a set of products during the period indicated or associated with the code or promotional campaign.
21.2. Promotional codes are personal and non-transferable, and they can only be utilized for online purchases made on the website. Selling, exchanging, or gifting a promotional code is strictly prohibited. Customers with promotional codes are not permitted to publish or make these codes available on any website or other public platform for the purposes of offering, gifting, selling, or exchanging. The use of promotional codes for commercial gain is also prohibited.
21.3. The use of a promotional code is restricted to one use per product and/or per order. Promotional codes cannot be combined with other promotions, special offers, or company protocols.
21.4. Promotional codes hold no cash value and are not subject to exchange for cash. They will not be reissued or refunded.
21.5. Without prejudice to any other rights, Glimera reserves the right to promptly invalidate a promotional code if there is suspicion of the code being used in violation of the conditions outlined above.
22. VALIDITY OF PROMOTIONS OR COMMERCIAL CAMPAIGNS
22.1. Promotional offers or commercial campaigns featured on the glimera.com website hold validity solely for the duration and as per the conditions specified in the description of each promoted item.
22.2. In the event of returning or exchanging items acquired during commercial campaigns or promotions, only the amount genuinely expended on the product that the user seeks to return or exchange shall be subject to credit or refund.
23. LIABILITY
23.1. Glimera assumes responsibility for damages incurred by the "Buyer" solely in situations where such damages arise from violations traceable to Glimera's contractual commitments to the "Consumer," or if liability arises from applicable legal provisions.
23.2. Glimera cannot be held accountable for damages incurred by the "Buyer" due to the inappropriate use of our products.
23.3. Glimera is not liable for damages stemming from inaccurate information found on the website or on the product itself.
23.4. All products retailed by Glimera comply with Portuguese and community legal regulations.
23.5. Glimera absolves itself of any responsibility in the event of violations of the laws of the country where the order is dispatched. It is incumbent upon the customer to verify with local authorities the requirements for importing or using the products they intend to order.
24. INTELLECTUAL AND INDUSTRIAL PROPERTY
24.1. All texts, comments, artworks, illustrations, images, and photographs reproduced or presented on the glimera.com website are rigorously safeguarded by copyright laws and worldwide intellectual property rights.
24.2. In alignment with the Intellectual Property Code, the utilization of information for personal purposes is permitted, barring contrary provisions or more restrictive clauses delineated in the aforementioned code.
24.3. The total or partial reproduction or depiction of the glimera.com website or its constituent elements is categorically prohibited.
24.4. The trade names, trademarks, and distinctive insignias showcased on the glimera.com website enjoy protection under the purview of pertinent industrial property laws. The reproduction or representation of any of these distinctive signs, either wholly or in part, is strictly forbidden and necessitates prior written consent from the proprietor of the Glimera brand.
24.5. If the "User" intends to utilize information or materials from the site, they must secure prior written authorization from Glimera.
25. APPLICABLE LAW
25.1. These Terms and Conditions, as well as any conflicts arising from or associated with these general conditions, encompassing their validity, the usage of the glimera.com website, or any purchases therein, shall be subject to Portuguese law.
25.2. In the event of a dispute pertaining to the interpretation or execution of these Terms and Conditions, Glimera and the "Buyer" commit to seek an equitable and fitting amicable resolution within a maximum span of 60 (sixty) days from the receipt of the correspondence initiated for this purpose by any of the involved parties.
25.3. In the absence of an amicable resolution as per the provisions of the preceding paragraph and in cases of non-compliance with these Terms and Conditions, both PARTIES nominate the Civil Court of Lisbon as the competent judicial authority, with explicit relinquishment of any alternative jurisdiction.
26. AMENDMENT OF TERMS AND CONDITIONS
26.1. Glimera retains the right to modify these Terms and Conditions at any juncture. The "Buyer" remains governed by the principles and terms prevailing at the time of their order, except in instances where the law or competent authority mandates alterations.
RESOLUTION FORM TEMPLATE
(Complete and return this form only if you wish to rescind the contract)
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide
Portugal
To Glimera
(email: help@glimera.com)
I hereby notify you of my intent to rescind my sales contract for the following items: (list the names of the items to be returned)
Order number:
Received on:
Consumer's name:
Consumer's address:
Consumer's signature (only if this form is provided in paper format):
Date:
The official website for the Glimera brand, located at www.glimera.com, is owned by Best Beauty, lda. Best Beauty, lda, situated at Av. Ivens No. 1-B in Alfragide, Portugal, holds a share capital of €10,000 and commercial registration number 516840525. Dr. Augusto Castro oversees the Technical Direction of the store.
CONTACT AND CUSTOMER SUPPORT
For further details, reach out to Best Beauty, lda via email at help@glimera.com. Alternatively, contact us by phone, Monday to Friday, between 10:00 am and 5:00 pm (GMT), at +351 934004444.
PURPOSE AND APPLICATION RANGE
3.1. These General Terms and Conditions of Sale exclusively govern online purchases made through the Best Beauty, lda online store, between the buyer ("Customer") and Best Beauty, lda as the seller. These terms apply to all visitors to the wayfarma.com website and any commercial transactions conducted via this online store.
3.2. Browsing the website and purchasing products on wayfarma.com implies acceptance of these general terms and conditions.
3.3. "Customer," "User," or "Buyer" refers to any individual purchasing products from the Glimera online store.
3.4. Best Beauty, lda retains the right to alter these terms and conditions without prior notice, and to modify product information, prices, promotions, commercial terms, and services at any time. Updates will be posted on the website wayfarma.com.
3.5. Best Beauty, lda reserves the right not to process orders from users who do not agree to the general terms of sale set by the "Seller" (Best Beauty, lda).
3.6. The "Customer" must provide accurate contact information to Best Beauty, lda. The "Customer" consents to Best Beauty, lda using this data for necessary communication purposes.
DETAILS REGARDING GLIMERA ONLINE STORE CONTENT
4.1. The website www.glimera.com is designed for personal use exclusively. Reproducing, transferring, distributing, or storing the contents of Best Beauty, lda's online store without prior written authorization is prohibited, unless for strictly personal use.
4.2. Introducing links from our website for commercial purposes or without prior authorization from Best Beauty, lda is strictly prohibited. Unauthorized, excessive use of the domain www.glimera.com may result in legal action by Best Beauty, lda.
4.3. When encountering links on other websites offering access to www.glimera.com or references to the Best Beauty, lda online store, note that Best Beauty, lda is not liable for those links, pages, or their content.
4.4. Best Beauty, lda commits to ensuring error-free information on www.glimera.com. Any identified errors will be rectified promptly.
4.5. Contractual information, article details, email communications, and sales formalization are all provided in English. However, expressions specific to health products might be an exception.
COMMERCIAL POLICY
5.1. In case the information provided does not align with the product's features, the Customer holds the right to terminate the purchase agreement as per relevant legal provisions.
5.2. Photographs showcased on the website are for illustrative purposes only. For comprehensive insights into the sold products, careful review of accessible information and/or consulting the brand/supplier's website is recommended.
5.3. Prices and product specifications remain subject to change without prior notice.
5.4. Confirming a purchase order or placing an order signifies the "Buyer's" acknowledgment and acceptance of the Terms and Conditions of Sale on the website www.glimera.com.
5.5. All records kept by Best Beauty, lda stand as evidence of transactions between Best Beauty, lda and the Customer. It is the responsibility of Best Beauty, lda to archive the electronic document formalizing the contract and guarantee its accessibility.
CUSTOMER AND USER RESPONSIBILITIES
6.1. Every visitor to www.glimera.com commits to comply with and respect these general conditions, including the ensuing obligations:
6.1.1. The introduction, storage, or dissemination of defamatory, obscene, offensive, xenophobic, or content that breaches fundamental legal principles and public order through the www.glimera.com website is prohibited.
6.1.2. Safeguarding and not disclosing their website login password to prevent unauthorized access to their account and personal data.
6.1.3. Avoiding the use of false identities.
6.1.4. Furnishing accurate personal data and addresses to Best Beauty, lda for proper order processing.
6.2. The "Customer" is exclusively accountable for the precision of personal data shared with Best Beauty, lda and commits to swiftly update any changes through their Registration Account on www.glimera.com.
6.3. Best Beauty, lda absolves itself from any liability in case of order processing delays or impossibility resulting from errors or inadequate data provided by the "Customer."
ORDER PLACEMENT ONLINE
7.1. Placing an order on www.glimera.com requires a valid and frequently used email account for the "User." Customer registration is not obligatory but recommended for tracking purchase history and accessing discount coupons and other advantages. To make a purchase, add desired products to the virtual shopping cart and follow the purchase process steps for successful completion. Registration can also occur during the purchase process if applicable.
7.2. Steps for placing an order on www.glimera.com:
Explore Glimera’s online store pages and select desired products.
Add chosen products to the Shopping Cart using the "Add" or "Add to Cart" button.
When all products are chosen, click "Checkout" in the cart.
Fill out a simple form with personal information (accurately enter address and tax identification number if applicable).
Choose shipping and payment method.
Review the order.
Proceed to payment to confirm.
You'll receive an order confirmation email.
The purchase process concludes with confirmed order status.
7.3. Upon purchase completion, an automatic email with transaction confirmation and order summary will be sent. It's advisable to download this copy for future reference. The summary will also be accessible on your account page. If data is incorrect, promptly request changes or even cancel the purchase.
7.4. If payment isn't confirmed or compliance with these General Conditions of Sale is lacking, Best Beauty, lda reserves the right to refuse or cancel your order partially or completely, even after automatic confirmation.
PRODUCT AVAILABILITY AND ORDER STATUS
8.1. Glimera processes customer orders after confirming payment. Please note that item availability isn't guaranteed until processing begins.
8.2. While placing an order, you'll receive information about estimated shipment or product availability dates. Shipment times might vary based on the delivery destination. During peak e-commerce periods (e.g., Black Friday, Christmas), delivery times could deviate from estimates. For informed shopping, consider this during purchases.
8.3. Glimera ships orders exclusively on business days, excluding weekends and holidays from delivery time estimates. Delays in item shipment compared to provided estimates don't qualify for compensation.
8.4. Order fulfillment depends on product availability. Glimera strives to list in-stock items on the website. However, Glimera reserves the right to decline or cancel confirmed orders for products that are out of stock. Upon product unavailability, Glimera will promptly notify the "Customer" about order cancellation (partial or complete). The buyer can choose a refund or receive credit for future website purchases as per preference.
9. ORDER CONFIRMATION OR CANCELLATION
9.1. Orders placed on glimera.com for delivery by mail or courier will only be considered confirmed and processed after successful payment.
9.2. If the products ordered on glimera.com are no longer available at the time of your last access to the site, despite receiving confirmation of the order, or when Best Beauty, lda receives your request, Best Beauty, lda will promptly notify the "User" about their unavailability.
9.3. In the event that an order and its payment have been made for products that have subsequently become unavailable, Best Beauty, lda will reimburse or credit the funds paid for the unavailable items.
9.4. Best Beauty, lda retains the right to decline any order, irrespective of the reason, and is relieved of responsibility for any associated damages or costs. Additionally, the right to cancel any purchase remains with Best Beauty, lda, even if it has previously been accepted or confirmed by Best Beauty, lda, particularly in the following circumstances:
The information on the invoice is inaccurate or cannot be verified.
The order is flagged by the website's Security Systems as an inaccurate, irregular, or potentially fraudulent order.
Payment for the order is not received within 2 business days after order submission.
Delivery to the address provided by the "User" is not feasible.
If it is determined that the "Buyer" lacked the capacity to engage in that transaction.
In the event that an error in the presentation of the price of the product(s) is identified.
PAYMENT CONDITIONS AND SECURITY GUARANTEES
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
OWNERSHIP OF THE ONLINE STORE, BEST BEAUTY, LDA
The official website for the Glimera brand, located at www.glimera.com, is owned by Best Beauty, lda. Best Beauty, lda, situated at Av. Ivens No. 1-B in Alfragide, Portugal, holds a share capital of €10,000 and commercial registration number 516840525. Dr. Augusto Castro oversees the Technical Direction of the store.
CONTACT AND CUSTOMER SUPPORT
For further details, reach out to Best Beauty, lda via email at help@glimera.com. Alternatively, contact us by phone, Monday to Friday, between 10:00 am and 5:00 pm (GMT), at +351 934004444.
PURPOSE AND APPLICATION RANGE
3.1. These General Terms and Conditions of Sale exclusively govern online purchases made through the Best Beauty, lda online store, between the buyer ("Customer") and Best Beauty, lda as the seller. These terms apply to all visitors to the wayfarma.com website and any commercial transactions conducted via this online store.
3.2. Browsing the website and purchasing products on wayfarma.com implies acceptance of these general terms and conditions.
3.3. "Customer," "User," or "Buyer" refers to any individual purchasing products from the Glimera online store.
3.4. Best Beauty, lda retains the right to alter these terms and conditions without prior notice, and to modify product information, prices, promotions, commercial terms, and services at any time. Updates will be posted on the website wayfarma.com.
3.5. Best Beauty, lda reserves the right not to process orders from users who do not agree to the general terms of sale set by the "Seller" (Best Beauty, lda).
3.6. The "Customer" must provide accurate contact information to Best Beauty, lda. The "Customer" consents to Best Beauty, lda using this data for necessary communication purposes.
DETAILS REGARDING GLIMERA ONLINE STORE CONTENT
4.1. The website www.glimera.com is designed for personal use exclusively. Reproducing, transferring, distributing, or storing the contents of Best Beauty, lda's online store without prior written authorization is prohibited, unless for strictly personal use.
4.2. Introducing links from our website for commercial purposes or without prior authorization from Best Beauty, lda is strictly prohibited. Unauthorized, excessive use of the domain www.glimera.com may result in legal action by Best Beauty, lda.
4.3. When encountering links on other websites offering access to www.glimera.com or references to the Best Beauty, lda online store, note that Best Beauty, lda is not liable for those links, pages, or their content.
4.4. Best Beauty, lda commits to ensuring error-free information on www.glimera.com. Any identified errors will be rectified promptly.
4.5. Contractual information, article details, email communications, and sales formalization are all provided in English. However, expressions specific to health products might be an exception.
COMMERCIAL POLICY
5.1. In case the information provided does not align with the product's features, the Customer holds the right to terminate the purchase agreement as per relevant legal provisions.
5.2. Photographs showcased on the website are for illustrative purposes only. For comprehensive insights into the sold products, careful review of accessible information and/or consulting the brand/supplier's website is recommended.
5.3. Prices and product specifications remain subject to change without prior notice.
5.4. Confirming a purchase order or placing an order signifies the "Buyer's" acknowledgment and acceptance of the Terms and Conditions of Sale on the website www.glimera.com.
5.5. All records kept by Best Beauty, lda stand as evidence of transactions between Best Beauty, lda and the Customer. It is the responsibility of Best Beauty, lda to archive the electronic document formalizing the contract and guarantee its accessibility.
CUSTOMER AND USER RESPONSIBILITIES
6.1. Every visitor to www.glimera.com commits to comply with and respect these general conditions, including the ensuing obligations:
6.1.1. The introduction, storage, or dissemination of defamatory, obscene, offensive, xenophobic, or content that breaches fundamental legal principles and public order through the www.glimera.com website is prohibited.
6.1.2. Safeguarding and not disclosing their website login password to prevent unauthorized access to their account and personal data.
6.1.3. Avoiding the use of false identities.
6.1.4. Furnishing accurate personal data and addresses to Best Beauty, lda for proper order processing.
6.2. The "Customer" is exclusively accountable for the precision of personal data shared with Best Beauty, lda and commits to swiftly update any changes through their Registration Account on www.glimera.com.
6.3. Best Beauty, lda absolves itself from any liability in case of order processing delays or impossibility resulting from errors or inadequate data provided by the "Customer."
ORDER PLACEMENT ONLINE
7.1. Placing an order on www.glimera.com requires a valid and frequently used email account for the "User." Customer registration is not obligatory but recommended for tracking purchase history and accessing discount coupons and other advantages. To make a purchase, add desired products to the virtual shopping cart and follow the purchase process steps for successful completion. Registration can also occur during the purchase process if applicable.
7.2. Steps for placing an order on www.glimera.com:
Explore Glimera’s online store pages and select desired products.
Add chosen products to the Shopping Cart using the "Add" or "Add to Cart" button.
When all products are chosen, click "Checkout" in the cart.
Fill out a simple form with personal information (accurately enter address and tax identification number if applicable).
Choose shipping and payment method.
Review the order.
Proceed to payment to confirm.
You'll receive an order confirmation email.
The purchase process concludes with confirmed order status.
7.3. Upon purchase completion, an automatic email with transaction confirmation and order summary will be sent. It's advisable to download this copy for future reference. The summary will also be accessible on your account page. If data is incorrect, promptly request changes or even cancel the purchase.
7.4. If payment isn't confirmed or compliance with these General Conditions of Sale is lacking, Best Beauty, lda reserves the right to refuse or cancel your order partially or completely, even after automatic confirmation.
PRODUCT AVAILABILITY AND ORDER STATUS
8.1. Glimera processes customer orders after confirming payment. Please note that item availability isn't guaranteed until processing begins.
8.2. While placing an order, you'll receive information about estimated shipment or product availability dates. Shipment times might vary based on the delivery destination. During peak e-commerce periods (e.g., Black Friday, Christmas), delivery times could deviate from estimates. For informed shopping, consider this during purchases.
8.3. Glimera ships orders exclusively on business days, excluding weekends and holidays from delivery time estimates. Delays in item shipment compared to provided estimates don't qualify for compensation.
8.4. Order fulfillment depends on product availability. Glimera strives to list in-stock items on the website. However, Glimera reserves the right to decline or cancel confirmed orders for products that are out of stock. Upon product unavailability, Glimera will promptly notify the "Customer" about order cancellation (partial or complete). The buyer can choose a refund or receive credit for future website purchases as per preference.
9. ORDER CONFIRMATION OR CANCELLATION
9.1. Orders placed on glimera.com for delivery by mail or courier will only be considered confirmed and processed after successful payment.
9.2. If the products ordered on glimera.com are no longer available at the time of your last access to the site, despite receiving confirmation of the order, or when Best Beauty, lda receives your request, Best Beauty, lda will promptly notify the "User" about their unavailability.
9.3. In the event that an order and its payment have been made for products that have subsequently become unavailable, Best Beauty, lda will reimburse or credit the funds paid for the unavailable items.
9.4. Best Beauty, lda retains the right to decline any order, irrespective of the reason, and is relieved of responsibility for any associated damages or costs. Additionally, the right to cancel any purchase remains with Best Beauty, lda, even if it has previously been accepted or confirmed by Best Beauty, lda, particularly in the following circumstances:
The information on the invoice is inaccurate or cannot be verified.
The order is flagged by the website's Security Systems as an inaccurate, irregular, or potentially fraudulent order.
Payment for the order is not received within 2 business days after order submission.
Delivery to the address provided by the "User" is not feasible.
If it is determined that the "Buyer" lacked the capacity to engage in that transaction.
In the event that an error in the presentation of the price of the product(s) is identified.
10. PAYMENT CONDITIONS AND SECURITY GUARANTEES
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
11. SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
12. OWNERSHIP RESERVATION OF MARKETED PRODUCTS
12.1. Best Beauty, lda retains ownership of all products on the website until it has received full payment for the order.
13. PRICES
13.2. The total price indicated at the conclusion of the purchasing process includes shipping/delivery costs. Prices are provided upon order confirmation and can be printed or downloaded for future reference.
13.4. Prices are initially quoted in USD by default, and any alteration in the country and delivery location may affect prices due to transportation expenses.
14. QUALITY AND WARRANTY
14.1. Glimera exclusively offers quality and authentic products on glimera.com, and we never engage in the sale of second-hand items, defective merchandise, or products of substandard quality compared to prevailing market standards.
14.2. It is important to note that the products available on glimera.com may not precisely correspond to the final product in terms of displayed images and colors, primarily due to variations in internet browsers and monitors used. Additionally, manufacturers may tailor products differently for each market.
15. PRODUCT SHIPPING AND DELIVERY
15.1. Products ordered from the Glimera online store will be shipped and delivered on business days, specifically from Monday to Friday.
15.2. We can only ensure successful delivery of an order if the shipping address provided by the User is accurate.
16. SHIPPING COSTS
16.1. Shipping expenses associated with your order will be invoiced per order, meaning that if you order multiple items, you will only incur shipping expenses once.
16.2. Shipping fees are calculated per order, and the precise shipping fee is contingent upon the country and delivery location, as well as the weight of the parcel and the total purchase amount.
16.3. Free Shipping is applicable exclusively to orders with a maximum weight of 2.5kg.
16.4. The Buyer should thoroughly inspect the packaging and received products for any damages. In the event of any damaged products, they should promptly contact Glimera within a maximum of 24 hours via email (orders@glimera.com) or the support line.
17. ORDER DELIVERY TIMES
17.1. Once your order is registered, payment is confirmed, and all items within your order are available, Glimera commits to shipping the order.
17.2. The delivery time following dispatch hinges on the destination country and the chosen shipping method. The estimated delivery time is provided on the checkout page during the order placement and is subsequently confirmed in the shipping confirmation email. It's important to note that this timeframe does not encompass any potential delays stemming from customs inspections at the destination.
During specific exceptional periods marked by increased e-commerce activity (e.g., Black Friday, Christmas, and holidays), delivery periods may deviate from the estimates. To ensure that your expectations are met, we advise taking this information into account when making your purchases.
17.3. Any deviations in the shipping timeline compared to the estimated dates do not entitle the customer to any form of compensation.
18. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
18.1. If, for any reason, your order doesn't meet your expectations, you have the legally established right to withdraw from the contract within 14 days. To exercise this right, you must return the products to our facilities.
18.2. The withdrawal period expires 14 days after the date the customer or a third party (excluding the carrier) indicated by the customer receives the order. To exercise the right of withdrawal, you can contact us through our email orders@glimera.com, our social media channels (Facebook or Instagram), or any other means that can serve as proof of your decision to withdraw from the contract, through an unambiguous statement. If you wish, you can use the standard withdrawal form at the end of this page. To comply with the withdrawal period, it is sufficient to send your communication before the withdrawal period expires.
18.3. After contacting us to inform us of your intention to exercise your right of withdrawal, you will receive instructions on how to proceed with the product return. Under no circumstances should you send the items without prior contact, as they will not be considered for return. After contacting us and receiving the return instructions, you must send the item properly packaged and in the conditions described below to our address:
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any returned items must meet the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
b) In the case of promotional packs or gift sets, both the outer packaging and the products inside must be intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
c) Returns are not accepted for the following products: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and others that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
18.4. When processing the return or refund, reimbursements or credits (for online purchases) will be made for the total value of the order (products plus shipping expenses), except for international orders, where only the value of the products will be refunded or credited, excluding shipping fees. The shipping costs to our address are borne by the customer, except for customers affected by transportation issues or product defects. In these cases, the shipping costs will be covered by Glimera. The refund will only be processed after the product arrives at our facilities and the verification of its condition and compliance with the above-mentioned conditions is carried out. This verification is performed as soon as the products arrive at our facilities, and the amount is refunded within 48 hours. If the products do not meet the aforementioned requirements for return, the discrepancies found will be communicated to the customer via email, with photographic evidence, within 24 hours of receiving the products at our facilities.
18.5. If it is a partial return (one or more products from an order but not the entire order), only the corresponding value of the returned product(s) will be refunded, and the aforementioned conditions apply to everything else.
19. PRODUCT EXCHANGES
19.1. If, for any reason, a product does not meet your expectations, you have the option to proceed with its exchange within 14 days after receiving the order, either by the customer or a third party (excluding the carrier) designated by the customer. To initiate this process, you must return the products to our facilities.
19.2. To facilitate an exchange, you can reach out to us through our email orders@glimera.com, via social media platforms (Facebook or Instagram), or any other method that can serve as evidence of your decision through an unequivocal statement. Additionally, please specify the item you wish to exchange and provide a reason for the exchange.
19.3. Upon contacting us to express your intent to exchange the product, you will receive instructions on how to proceed with the process. It is vital that you do not send the item without prior contact, as it will not be considered for exchange. After contacting us and receiving the exchange instructions, you must send the item, properly packaged and meeting the conditions described below, to our address:
V Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any exchange of items must adhere to the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. Should the packaging be damaged, or if the items exhibit obvious signs of use, we cannot accept the exchange.
b) In the case of promotional packs or gift sets, both the outer packaging and the products within must remain intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or if the items show obvious signs of use, we cannot accept the exchange.
c) Exchanges are not applicable to the following product categories: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and any additional products that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
19.4. If you wish to exchange a product, both the shipping costs to our address and the corresponding value of the shipping fees for the new product are the responsibility of the customer, unless transportation issues or product defects have affected the customer. In such cases, the costs will be covered by Glimera. The exchange will only be processed after the product arrives at our facilities, undergoes verification for compliance with the above-mentioned conditions, and the corresponding payment for the shipping fees of the new product is settled. This verification occurs immediately upon the product's arrival at our facilities. If the product does not meet the specified requirements for exchange, any discrepancies found will be conveyed to the customer via email, complete with photographic evidence, within 24 hours of its receipt at our facilities.
20. ORDER CANCELLATION
20.1. Prior to shipment, the "Buyer" retains the option to cancel the order of products. In the event the "User" places an order and wishes to cancel it, they should first check the status of the order through the "My Account" menu, situated in the upper right corner of the main page of the glimera.com website, by selecting "Order History." If the status of the respective order is "Pending" or "Paid," then it can be canceled. To initiate the cancellation process, the "User" must contact our Customer Support Service via our email orders@glimera.com as a means of formal proof and request the cancellation of their order.
20.2. In the event of a successful cancellation request, the customer will receive an email notification confirming the decision, and the cancellation will be processed without any cost to the customer. If the order has already been paid for, the refund of the amount paid will be processed within 72 hours.
20.3. In cases of partial cancellation (when one or more products from an order are canceled, but not the entire order), if the total order value falls below the current amount required for free shipping due to this partial cancellation, the customer will be notified that they must cover the shipping fees for the order. If the customer still wishes to proceed with the order, the shipping fees will be deducted from the refund amount.
20.4. If the cancellation request is deemed impossible because the order has already been shipped, the products will be dispatched to the "Buyer" who, should they still wish to cancel the order, must proceed with the return following the conditions outlined in Article 18 of this document.
20.5. Once the return is confirmed and the product is received at Glimera's headquarters, the refund will be processed within 72 hours.
21. CONDITIONS APPLICABLE TO PROMOTIONAL CODES (DISCOUNT COUPONS)
21.1. When used in accordance with the established rules, a promotional code or discount coupon entitles the user to a promotion, discount, or offer on the purchase of a specific product or a set of products during the period indicated or associated with the code or promotional campaign.
21.2. Promotional codes are personal and non-transferable, and they can only be utilized for online purchases made on the website. Selling, exchanging, or gifting a promotional code is strictly prohibited. Customers with promotional codes are not permitted to publish or make these codes available on any website or other public platform for the purposes of offering, gifting, selling, or exchanging. The use of promotional codes for commercial gain is also prohibited.
21.3. The use of a promotional code is restricted to one use per product and/or per order. Promotional codes cannot be combined with other promotions, special offers, or company protocols.
21.4. Promotional codes hold no cash value and are not subject to exchange for cash. They will not be reissued or refunded.
21.5. Without prejudice to any other rights, Glimera reserves the right to promptly invalidate a promotional code if there is suspicion of the code being used in violation of the conditions outlined above.
22. VALIDITY OF PROMOTIONS OR COMMERCIAL CAMPAIGNS
22.1. Promotional offers or commercial campaigns featured on the glimera.com website hold validity solely for the duration and as per the conditions specified in the description of each promoted item.
22.2. In the event of returning or exchanging items acquired during commercial campaigns or promotions, only the amount genuinely expended on the product that the user seeks to return or exchange shall be subject to credit or refund.
23. LIABILITY
23.1. Glimera assumes responsibility for damages incurred by the "Buyer" solely in situations where such damages arise from violations traceable to Glimera's contractual commitments to the "Consumer," or if liability arises from applicable legal provisions.
23.2. Glimera cannot be held accountable for damages incurred by the "Buyer" due to the inappropriate use of our products.
23.3. Glimera is not liable for damages stemming from inaccurate information found on the website or on the product itself.
23.4. All products retailed by Glimera comply with Portuguese and community legal regulations.
23.5. Glimera absolves itself of any responsibility in the event of violations of the laws of the country where the order is dispatched. It is incumbent upon the customer to verify with local authorities the requirements for importing or using the products they intend to order.
24. INTELLECTUAL AND INDUSTRIAL PROPERTY
24.1. All texts, comments, artworks, illustrations, images, and photographs reproduced or presented on the glimera.com website are rigorously safeguarded by copyright laws and worldwide intellectual property rights.
24.2. In alignment with the Intellectual Property Code, the utilization of information for personal purposes is permitted, barring contrary provisions or more restrictive clauses delineated in the aforementioned code.
24.3. The total or partial reproduction or depiction of the glimera.com website or its constituent elements is categorically prohibited.
24.4. The trade names, trademarks, and distinctive insignias showcased on the glimera.com website enjoy protection under the purview of pertinent industrial property laws. The reproduction or representation of any of these distinctive signs, either wholly or in part, is strictly forbidden and necessitates prior written consent from the proprietor of the Glimera brand.
24.5. If the "User" intends to utilize information or materials from the site, they must secure prior written authorization from Glimera.
25. APPLICABLE LAW
25.1. These Terms and Conditions, as well as any conflicts arising from or associated with these general conditions, encompassing their validity, the usage of the glimera.com website, or any purchases therein, shall be subject to Portuguese law.
25.2. In the event of a dispute pertaining to the interpretation or execution of these Terms and Conditions, Glimera and the "Buyer" commit to seek an equitable and fitting amicable resolution within a maximum span of 60 (sixty) days from the receipt of the correspondence initiated for this purpose by any of the involved parties.
25.3. In the absence of an amicable resolution as per the provisions of the preceding paragraph and in cases of non-compliance with these Terms and Conditions, both PARTIES nominate the Civil Court of Lisbon as the competent judicial authority, with explicit relinquishment of any alternative jurisdiction.
26. AMENDMENT OF TERMS AND CONDITIONS
26.1. Glimera retains the right to modify these Terms and Conditions at any juncture. The "Buyer" remains governed by the principles and terms prevailing at the time of their order, except in instances where the law or competent authority mandates alterations.
RESOLUTION FORM TEMPLATE
(Complete and return this form only if you wish to rescind the contract)
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide
Portugal
To Glimera
(email: help@glimera.com)
I hereby notify you of my intent to rescind my sales contract for the following items: (list the names of the items to be returned)
Order number:
Received on:
Consumer's name:
Consumer's address:
Consumer's signature (only if this form is provided in paper format):
Date:
10.1. The available payment methods will be presented on glimera.com. We exclusively accept the payment methods listed, and no others.
10.2. In the case of orders for postal shipment, products can be paid for using a credit card or through PayPal, with Best Beauty, lda providing the requisite payment instructions.
10.3. When payments are made using a credit card, all details (including the card number, expiration date, or security code) are securely transmitted via an encrypted protocol to the company offering remote electronic payment services. This ensures that third parties do not have access to the transmitted information. Best Beauty, lda will solely employ this information to conduct the necessary operations for the purchase or refund, in instances of returns as per the exercise of the right of return, or to report cases of fraud to law enforcement authorities.
10.4. The total amount specified in the order form encompasses both the price of the acquired products and the associated shipping/delivery costs.
10.5. We kindly request that you refrain from attempting payment through any means not explicitly indicated on glimera.com. Should you choose to do so, Best Beauty, lda cannot be held responsible for any loss of funds or other consequential damages that may result.
11. SECURITY OF THE ONLINE STORE GLIMERA AND ALL TRANSACTIONS
11.1. The online store Glimera employs the most cutting-edge and robust security technologies available for data encryption. Every piece of information you provide undergoes encryption from the moment you initiate your transaction until the order is processed, and it is never stored on any public server.
11.2. Despite our utilization of highly advanced encryption software, it is important to recognize that any payment transmitted over the Internet or via email carries inherent risks, particularly when the "User" fails to take the necessary precautions and assume appropriate responsibility.
11.3. Best Beauty, lda cannot be held accountable for any damages resulting from the use of electronic means of communication. This includes damages arising from communication failures or delays, interceptions or manipulations of electronic communications by third parties, or issues arising from computer programs employed for communication purposes or virus transmission.
12. OWNERSHIP RESERVATION OF MARKETED PRODUCTS
12.1. Best Beauty, lda retains ownership of all products on the website until it has received full payment for the order.
13. PRICES
13.2. The total price indicated at the conclusion of the purchasing process includes shipping/delivery costs. Prices are provided upon order confirmation and can be printed or downloaded for future reference.
13.4. Prices are initially quoted in USD by default, and any alteration in the country and delivery location may affect prices due to transportation expenses.
14. QUALITY AND WARRANTY
14.1. Glimera exclusively offers quality and authentic products on glimera.com, and we never engage in the sale of second-hand items, defective merchandise, or products of substandard quality compared to prevailing market standards.
14.2. It is important to note that the products available on glimera.com may not precisely correspond to the final product in terms of displayed images and colors, primarily due to variations in internet browsers and monitors used. Additionally, manufacturers may tailor products differently for each market.
15. PRODUCT SHIPPING AND DELIVERY
15.1. Products ordered from the Glimera online store will be shipped and delivered on business days, specifically from Monday to Friday.
15.2. We can only ensure successful delivery of an order if the shipping address provided by the User is accurate.
16. SHIPPING COSTS
16.1. Shipping expenses associated with your order will be invoiced per order, meaning that if you order multiple items, you will only incur shipping expenses once.
16.2. Shipping fees are calculated per order, and the precise shipping fee is contingent upon the country and delivery location, as well as the weight of the parcel and the total purchase amount.
16.3. Free Shipping is applicable exclusively to orders with a maximum weight of 2.5kg.
16.4. The Buyer should thoroughly inspect the packaging and received products for any damages. In the event of any damaged products, they should promptly contact Glimera within a maximum of 24 hours via email (orders@glimera.com) or the support line.
17. ORDER DELIVERY TIMES
17.1. Once your order is registered, payment is confirmed, and all items within your order are available, Glimera commits to shipping the order.
17.2. The delivery time following dispatch hinges on the destination country and the chosen shipping method. The estimated delivery time is provided on the checkout page during the order placement and is subsequently confirmed in the shipping confirmation email. It's important to note that this timeframe does not encompass any potential delays stemming from customs inspections at the destination.
During specific exceptional periods marked by increased e-commerce activity (e.g., Black Friday, Christmas, and holidays), delivery periods may deviate from the estimates. To ensure that your expectations are met, we advise taking this information into account when making your purchases.
17.3. Any deviations in the shipping timeline compared to the estimated dates do not entitle the customer to any form of compensation.
18. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
18.1. If, for any reason, your order doesn't meet your expectations, you have the legally established right to withdraw from the contract within 14 days. To exercise this right, you must return the products to our facilities.
18.2. The withdrawal period expires 14 days after the date the customer or a third party (excluding the carrier) indicated by the customer receives the order. To exercise the right of withdrawal, you can contact us through our email orders@glimera.com, our social media channels (Facebook or Instagram), or any other means that can serve as proof of your decision to withdraw from the contract, through an unambiguous statement. If you wish, you can use the standard withdrawal form at the end of this page. To comply with the withdrawal period, it is sufficient to send your communication before the withdrawal period expires.
18.3. After contacting us to inform us of your intention to exercise your right of withdrawal, you will receive instructions on how to proceed with the product return. Under no circumstances should you send the items without prior contact, as they will not be considered for return. After contacting us and receiving the return instructions, you must send the item properly packaged and in the conditions described below to our address:
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any returned items must meet the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
b) In the case of promotional packs or gift sets, both the outer packaging and the products inside must be intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or the items show obvious signs of use, we cannot accept the return or provide a refund.
c) Returns are not accepted for the following products: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and others that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
18.4. When processing the return or refund, reimbursements or credits (for online purchases) will be made for the total value of the order (products plus shipping expenses), except for international orders, where only the value of the products will be refunded or credited, excluding shipping fees. The shipping costs to our address are borne by the customer, except for customers affected by transportation issues or product defects. In these cases, the shipping costs will be covered by Glimera. The refund will only be processed after the product arrives at our facilities and the verification of its condition and compliance with the above-mentioned conditions is carried out. This verification is performed as soon as the products arrive at our facilities, and the amount is refunded within 48 hours. If the products do not meet the aforementioned requirements for return, the discrepancies found will be communicated to the customer via email, with photographic evidence, within 24 hours of receiving the products at our facilities.
18.5. If it is a partial return (one or more products from an order but not the entire order), only the corresponding value of the returned product(s) will be refunded, and the aforementioned conditions apply to everything else.
19. PRODUCT EXCHANGES
19.1. If, for any reason, a product does not meet your expectations, you have the option to proceed with its exchange within 14 days after receiving the order, either by the customer or a third party (excluding the carrier) designated by the customer. To initiate this process, you must return the products to our facilities.
19.2. To facilitate an exchange, you can reach out to us through our email orders@glimera.com, via social media platforms (Facebook or Instagram), or any other method that can serve as evidence of your decision through an unequivocal statement. Additionally, please specify the item you wish to exchange and provide a reason for the exchange.
19.3. Upon contacting us to express your intent to exchange the product, you will receive instructions on how to proceed with the process. It is vital that you do not send the item without prior contact, as it will not be considered for exchange. After contacting us and receiving the exchange instructions, you must send the item, properly packaged and meeting the conditions described below, to our address:
V Av. Ivens nº 1-B, 2610-268 Alfragide Portugal
Any exchange of items must adhere to the following conditions:
a) The items must be returned in good condition (in a saleable condition), with the original unopened packaging, undamaged, not having been tested, and accompanied by the respective invoice. Should the packaging be damaged, or if the items exhibit obvious signs of use, we cannot accept the exchange.
b) In the case of promotional packs or gift sets, both the outer packaging and the products within must remain intact, not having been tested, and accompanied by the respective invoice. If the packaging is damaged, or if the items show obvious signs of use, we cannot accept the exchange.
c) Exchanges are not applicable to the following product categories: Medicines, Food (including milk, baby food, jars, etc.), orthopedic items with specific measurements, compression stockings, any other personalized items, and any additional products that, although not belonging to this group, were indicated at the time of purchase by any pharmacy operator.
19.4. If you wish to exchange a product, both the shipping costs to our address and the corresponding value of the shipping fees for the new product are the responsibility of the customer, unless transportation issues or product defects have affected the customer. In such cases, the costs will be covered by Glimera. The exchange will only be processed after the product arrives at our facilities, undergoes verification for compliance with the above-mentioned conditions, and the corresponding payment for the shipping fees of the new product is settled. This verification occurs immediately upon the product's arrival at our facilities. If the product does not meet the specified requirements for exchange, any discrepancies found will be conveyed to the customer via email, complete with photographic evidence, within 24 hours of its receipt at our facilities.
20. ORDER CANCELLATION
20.1. Prior to shipment, the "Buyer" retains the option to cancel the order of products. In the event the "User" places an order and wishes to cancel it, they should first check the status of the order through the "My Account" menu, situated in the upper right corner of the main page of the glimera.com website, by selecting "Order History." If the status of the respective order is "Pending" or "Paid," then it can be canceled. To initiate the cancellation process, the "User" must contact our Customer Support Service via our email orders@glimera.com as a means of formal proof and request the cancellation of their order.
20.2. In the event of a successful cancellation request, the customer will receive an email notification confirming the decision, and the cancellation will be processed without any cost to the customer. If the order has already been paid for, the refund of the amount paid will be processed within 72 hours.
20.3. In cases of partial cancellation (when one or more products from an order are canceled, but not the entire order), if the total order value falls below the current amount required for free shipping due to this partial cancellation, the customer will be notified that they must cover the shipping fees for the order. If the customer still wishes to proceed with the order, the shipping fees will be deducted from the refund amount.
20.4. If the cancellation request is deemed impossible because the order has already been shipped, the products will be dispatched to the "Buyer" who, should they still wish to cancel the order, must proceed with the return following the conditions outlined in Article 18 of this document.
20.5. Once the return is confirmed and the product is received at Glimera's headquarters, the refund will be processed within 72 hours.
21. CONDITIONS APPLICABLE TO PROMOTIONAL CODES (DISCOUNT COUPONS)
21.1. When used in accordance with the established rules, a promotional code or discount coupon entitles the user to a promotion, discount, or offer on the purchase of a specific product or a set of products during the period indicated or associated with the code or promotional campaign.
21.2. Promotional codes are personal and non-transferable, and they can only be utilized for online purchases made on the website. Selling, exchanging, or gifting a promotional code is strictly prohibited. Customers with promotional codes are not permitted to publish or make these codes available on any website or other public platform for the purposes of offering, gifting, selling, or exchanging. The use of promotional codes for commercial gain is also prohibited.
21.3. The use of a promotional code is restricted to one use per product and/or per order. Promotional codes cannot be combined with other promotions, special offers, or company protocols.
21.4. Promotional codes hold no cash value and are not subject to exchange for cash. They will not be reissued or refunded.
21.5. Without prejudice to any other rights, Glimera reserves the right to promptly invalidate a promotional code if there is suspicion of the code being used in violation of the conditions outlined above.
22. VALIDITY OF PROMOTIONS OR COMMERCIAL CAMPAIGNS
22.1. Promotional offers or commercial campaigns featured on the glimera.com website hold validity solely for the duration and as per the conditions specified in the description of each promoted item.
22.2. In the event of returning or exchanging items acquired during commercial campaigns or promotions, only the amount genuinely expended on the product that the user seeks to return or exchange shall be subject to credit or refund.
23. LIABILITY
23.1. Glimera assumes responsibility for damages incurred by the "Buyer" solely in situations where such damages arise from violations traceable to Glimera's contractual commitments to the "Consumer," or if liability arises from applicable legal provisions.
23.2. Glimera cannot be held accountable for damages incurred by the "Buyer" due to the inappropriate use of our products.
23.3. Glimera is not liable for damages stemming from inaccurate information found on the website or on the product itself.
23.4. All products retailed by Glimera comply with Portuguese and community legal regulations.
23.5. Glimera absolves itself of any responsibility in the event of violations of the laws of the country where the order is dispatched. It is incumbent upon the customer to verify with local authorities the requirements for importing or using the products they intend to order.
24. INTELLECTUAL AND INDUSTRIAL PROPERTY
24.1. All texts, comments, artworks, illustrations, images, and photographs reproduced or presented on the glimera.com website are rigorously safeguarded by copyright laws and worldwide intellectual property rights.
24.2. In alignment with the Intellectual Property Code, the utilization of information for personal purposes is permitted, barring contrary provisions or more restrictive clauses delineated in the aforementioned code.
24.3. The total or partial reproduction or depiction of the glimera.com website or its constituent elements is categorically prohibited.
24.4. The trade names, trademarks, and distinctive insignias showcased on the glimera.com website enjoy protection under the purview of pertinent industrial property laws. The reproduction or representation of any of these distinctive signs, either wholly or in part, is strictly forbidden and necessitates prior written consent from the proprietor of the Glimera brand.
24.5. If the "User" intends to utilize information or materials from the site, they must secure prior written authorization from Glimera.
25. APPLICABLE LAW
25.1. These Terms and Conditions, as well as any conflicts arising from or associated with these general conditions, encompassing their validity, the usage of the glimera.com website, or any purchases therein, shall be subject to Portuguese law.
25.2. In the event of a dispute pertaining to the interpretation or execution of these Terms and Conditions, Glimera and the "Buyer" commit to seek an equitable and fitting amicable resolution within a maximum span of 60 (sixty) days from the receipt of the correspondence initiated for this purpose by any of the involved parties.
25.3. In the absence of an amicable resolution as per the provisions of the preceding paragraph and in cases of non-compliance with these Terms and Conditions, both PARTIES nominate the Civil Court of Lisbon as the competent judicial authority, with explicit relinquishment of any alternative jurisdiction.
26. AMENDMENT OF TERMS AND CONDITIONS
26.1. Glimera retains the right to modify these Terms and Conditions at any juncture. The "Buyer" remains governed by the principles and terms prevailing at the time of their order, except in instances where the law or competent authority mandates alterations.
RESOLUTION FORM TEMPLATE
(Complete and return this form only if you wish to rescind the contract)
Glimera
Av. Ivens nº 1-B, 2610-268 Alfragide
Portugal
To Glimera
(email: help@glimera.com)
I hereby notify you of my intent to rescind my sales contract for the following items: (list the names of the items to be returned)
Order number:
Received on:
Consumer's name:
Consumer's address:
Consumer's signature (only if this form is provided in paper format):
Date:
