(This is a summary of our cancellation, exchange, and return policy, but it does not replace reading sections 18, 19, and 20 of the Terms and Conditions.)
Cancellation
Orders with unsuccessful payments will be automatically canceled 24 hours after the order is completed.
To initiate the cancellation of your order, please feel free to reach out to our Customer Support team (you can find the phone number at the top of this page) or send an email to help@glimera.com. In your communication, kindly specify your intention to cancel, provide your order number, and share the reason for the cancellation.
Order cancellations are exclusively feasible during the order preparation stage and before shipment. This option is open to both customers and Glimera. In the event that changes occur to the conditions outlined in the online ordering process, Glimera reserves the right to initiate cancellation. If payment has already been processed, the refunded amount will be credited to the customer using the same payment method.
Exchange or Return
If, for any reason, your order falls short of your expectations, you have the option to proceed with a return. In such instances, you are granted a 15-day window from the date of receiving your order to send the products back to us.
For a return or exchange to be processed, the following condition must be met:
The items must be returned in impeccable condition, suitable for resale, with their original unopened packaging, and without any signs of prior use. It is imperative that the corresponding invoice(s) accompany the product(s). If the packaging is damaged, or if the items exhibit unmistakable indications of use, we regret that we will be unable to accept your request for an exchange, return, or credit.
To facilitate the process, please consider contacting our Customer Support via email at help@glimera.com, clearly stating your intention regarding an exchange or return. Kindly provide the order number or invoice number, specify the products to be returned, and articulate the reason behind your decision. Following this initial contact, you will receive comprehensive instructions to guide you through the exchange or return procedure. We strongly advise against dispatching items without prior communication, as unannounced returns will not be considered for exchange or return.
Upon contacting our Customer Support and obtaining the necessary return/exchange instructions, your next step should involve securely packaging the item and dispatching it to our address:
Best Beauty, lda Av. Ivens nº 1-B, 2610-268 Alfragide, Portugal
Please note that returns are not accepted for the following categories of products: Medicines, Food items (including milk, baby food, jars, etc.), orthopedic articles tailored to specific measurements, compression stockings, any other personalized items, and any products not encompassed within these categories but identified as such at the point of purchase by a pharmacy operator.
Important Information
If you opt for an exchange, please take note:
The responsibility for shipping costs to our address rests with the customer. However, in cases where customers encounter transportation issues or encounter technical problems with the product, Glimera will cover the shipping costs. The exchange process will commence only after a thorough assessment of the product's condition and confirmation of compliance with the stipulated conditions.
If you decide on a return or prefer a credit, please be aware:
In the event of a return or request for credit, refunds or credits (applicable to online store purchases) will encompass the entire order's total value, encompassing both product costs and shipping fees. This general rule applies, except for international orders, where solely the product's value will be refunded or credited, omitting shipping expenses. In cases of a partial return (involving one or more products from an order without returning the complete order), and if this partial return reduces the total order value to less than €30, the customer will be duly notified of the necessity to cover the shipping expenses if they wish to proceed with the order. Consequently, the refund amount will be adjusted to account for these shipping costs. The return process will be initiated solely upon confirming the product's condition and adherence to the prescribed conditions.
What should you do if you receive a package with damage or compromised items?
If you observe damage to the shipping package, it is advisable to inspect its contents at the moment of delivery and promptly file a complaint with the carrier. Subsequently, please reach out to our Customer Support.
Similarly, if you receive a package that outwardly appears undamaged but contains items that are damaged, kindly initiate contact with our Customer Support team for swift resolution.
Cancellation
Orders with unsuccessful payments will be automatically canceled 24 hours after the order is completed.
To initiate the cancellation of your order, please feel free to reach out to our Customer Support team (you can find the phone number at the top of this page) or send an email to help@glimera.com. In your communication, kindly specify your intention to cancel, provide your order number, and share the reason for the cancellation.
Order cancellations are exclusively feasible during the order preparation stage and before shipment. This option is open to both customers and Glimera. In the event that changes occur to the conditions outlined in the online ordering process, Glimera reserves the right to initiate cancellation. If payment has already been processed, the refunded amount will be credited to the customer using the same payment method.
Exchange or Return
If, for any reason, your order falls short of your expectations, you have the option to proceed with a return. In such instances, you are granted a 15-day window from the date of receiving your order to send the products back to us.
For a return or exchange to be processed, the following condition must be met:
The items must be returned in impeccable condition, suitable for resale, with their original unopened packaging, and without any signs of prior use. It is imperative that the corresponding invoice(s) accompany the product(s). If the packaging is damaged, or if the items exhibit unmistakable indications of use, we regret that we will be unable to accept your request for an exchange, return, or credit.
To facilitate the process, please consider contacting our Customer Support via email at help@glimera.com, clearly stating your intention regarding an exchange or return. Kindly provide the order number or invoice number, specify the products to be returned, and articulate the reason behind your decision. Following this initial contact, you will receive comprehensive instructions to guide you through the exchange or return procedure. We strongly advise against dispatching items without prior communication, as unannounced returns will not be considered for exchange or return.
Upon contacting our Customer Support and obtaining the necessary return/exchange instructions, your next step should involve securely packaging the item and dispatching it to our address:
Best Beauty, lda Av. Ivens nº 1-B, 2610-268 Alfragide, Portugal
Please note that returns are not accepted for the following categories of products: Medicines, Food items (including milk, baby food, jars, etc.), orthopedic articles tailored to specific measurements, compression stockings, any other personalized items, and any products not encompassed within these categories but identified as such at the point of purchase by a pharmacy operator.
Important Information
If you opt for an exchange, please take note:
The responsibility for shipping costs to our address rests with the customer. However, in cases where customers encounter transportation issues or encounter technical problems with the product, Glimera will cover the shipping costs. The exchange process will commence only after a thorough assessment of the product's condition and confirmation of compliance with the stipulated conditions.
If you decide on a return or prefer a credit, please be aware:
In the event of a return or request for credit, refunds or credits (applicable to online store purchases) will encompass the entire order's total value, encompassing both product costs and shipping fees. This general rule applies, except for international orders, where solely the product's value will be refunded or credited, omitting shipping expenses. In cases of a partial return (involving one or more products from an order without returning the complete order), and if this partial return reduces the total order value to less than €30, the customer will be duly notified of the necessity to cover the shipping expenses if they wish to proceed with the order. Consequently, the refund amount will be adjusted to account for these shipping costs. The return process will be initiated solely upon confirming the product's condition and adherence to the prescribed conditions.
What should you do if you receive a package with damage or compromised items?
If you observe damage to the shipping package, it is advisable to inspect its contents at the moment of delivery and promptly file a complaint with the carrier. Subsequently, please reach out to our Customer Support.
Similarly, if you receive a package that outwardly appears undamaged but contains items that are damaged, kindly initiate contact with our Customer Support team for swift resolution.
